Product quality pointers for small lots production: a new driver for quality management systems
Résumé
Quality Management Systems (QMS), can be a strategic tool in order to rationalize and improve administrative and industrial management because it allows – in a logic of continuous improvement – to identify a set of quality pointers able to monitor the processes. Recent renewals of QMS have involved a redefinition of pointers system, through the restyling of the existing procedures and the introduction of new processes, having the goal to guarantee an effective control of the processes and therefore to turn out the best one in terms of satisfaction of user's requirement.. The aim of this work is to develop and apply a QMS methodology able to point out a set of pointers finalized to measure objectively the obtained improvements or to define the lacks of a certain production system, considering those particular production systems in which personalization of the product is very emphasized. The methodology has been applied to the production process of a SME producing motorcaravans and motorhomes, characterized by a high level of product personalization, that often makes it to become a single-type production. The improvements obtained through the implementation of our approach has been mainly related to a decreasing of non conformities (NC) in production of new types up to 25% and, as a further result, the QMS implemented with our approach has given the same performance with new products introduction and at the change of the production types.
Origine : Fichiers produits par l'(les) auteur(s)
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