Improving Social Practice: Enhancing Learning Experiences with Support for Collaborative Reflection

Martin Degeling (1) , Michael Prilla (1)

1 Information and Technology Management

In this paper we describe collaborative reflection as a core way of informal learning at the workplace. From three case studies we derived reflection on social practice as a good example for learning at the workplace. The way employees talk to third parties like patients or customers was observed to be a major topic in discussions within teams as it triggers the sharing of experiences about cases and fosters building of mutual understanding of common problems. We identified articulation to be a core part for this kind of reflection and derived requirements which were than implemented in a tool to support reflection on this topic focused on a healthcare setting and tested out application to reflect on talks with relatives of patients.

Domains: Machine Learning [cs.LG]

Martin Degeling, Michael Prilla. Improving Social Practice: Enhancing Learning Experiences with Support for Collaborative Reflection. ECTEL 2013, ARTEL 2013, Sep 2012, Saarbrücken, Germany. ⟨hal-00823387⟩