Improving Social Practice: Enhancing Learning Experiences with Support for Collaborative Reflection

Abstract : In this paper we describe collaborative reflection as a core way of informal learning at the workplace. From three case studies we derived reflection on social practice as a good example for learning at the workplace. The way employees talk to third parties like patients or customers was observed to be a major topic in discussions within teams as it triggers the sharing of experiences about cases and fosters building of mutual understanding of common problems. We identified articulation to be a core part for this kind of reflection and derived requirements which were than implemented in a tool to support reflection on this topic focused on a healthcare setting and tested out application to reflect on talks with relatives of patients.
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Martin Degeling, Michael Prilla. Improving Social Practice: Enhancing Learning Experiences with Support for Collaborative Reflection. ECTEL 2013, ARTEL 2013, Sep 2012, Saarbrücken, Germany. ⟨hal-00823387⟩

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