Verbal and Nonverbal communication in computer mediated settings

Abstract : The paper discusses the verbal and nonverbal communication during a video-recorded meeting between two physically separate teams as part of a 9 month multi-site construction project. In the extract analysed here, the team which was video-recorded contained three members and the project coordinator, whereas the remote team contained a single individual. Communication between the two teams was by means of telephone and shared computer meeting system. The video-recorded team used nonverbal communication on the dimensions of mimickry, embarrassment, emphasis, recognition, commitment, agreement, understanding, promise, orientation, and humour when communicating within the team, dimensions which were of necessity absent in communication with remote partners. The video-recorded team and the remote team differed markedly along four dimensions of visibility. The given-versus-new dimension influences the team ability to respond to changing circumstances. The ideal-versus-real represents the degree to which partners focus on general or alternatively particular aspects of the communicative situation. The centre-versus-periphery refers to the degree to which communication contains meanings associated with hierarchy and authority or alternatively with pluralism and empowerment. The social-versus-task is focused on the purpose of communication which may be predominantly aimed at solving a problem or alternatively aimed at creating social cohesion and team spirit. Compared to the lengthy and communicatively rich contributions within the video-recorded team, which emphasised the given, ideal, centre, and social dimensions of communication, the communications between the two teams, that were mediated by technology, emphasised the new, real, periphery and task dimensions of communication. (http://aied.inf.ed.ac.uk/members00/archive/vol_11/rosenberg/full.html)
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Duska Rosenberg, John A.A. Sillince. Verbal and Nonverbal communication in computer mediated settings. International Journal of Artificial Intelligence in Education (IJAIED), 2000, 11, pp.299-319. ⟨hal-00197332⟩

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