New Learning Methodologies and Tools for Corporate E-Learning

Abstract : While e-learning has become accepted in large companies as a standard option for training, most corporate e-learning has not produced the hoped-for performance improvement. Yet elearning has a tremendous amount of unrealized potential to provide high-quality, educationally-sound, engaging training that improves employees' performance. Corporate elearning's lack of success seems to be due to the dearth of widely-publicized methods to teach skills needed by corporate employees, and by the perceived technical difficulty in creating engaging, effective e-learning such as simulations. In this paper, I describe a learn-by-doing simulation methodology to teach customer service skills, and an e-learning authoring tool based on that methodology that is easy for trainers to use, along with future generalizations of the method and tools to other skill areas.
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Submitted on : Friday, December 14, 2007 - 2:51:58 PM
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David Guralnick. New Learning Methodologies and Tools for Corporate E-Learning. Conference ICL2007, September 26 -28, 2007, 2007, Villach, Austria. 4 p. ⟨hal-00197218⟩

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