M. S. Ackerman, V. Pipek, and V. Wulf, Sharing Expertise: Beyond Knowledge Management, 2003.

J. P. Bansler and E. Havn, Information Systems Development with Generic Systems, Proceedings from Second European Conference on Information Systems. Nijenrode University, pp.30-31, 1994.

J. M. Carroll, W. A. Kellogg, and M. B. Rosson, The Task-Artifact Cycle Designing Interaction: psychology at the human-computer interface, Cambridge Series on Human-Computer Interaction, pp.74-102, 1992.

E. Christiansen, Gardening: A metaphor for sustainability in information technology-technical support, Culture and Democracy Revisited, 1997.
DOI : 10.1007/978-0-387-35327-2_16

M. Cole, Cultural Psychology. A once and future discipline, 1996.

M. F. Costabile, D. Foglia, G. Fresta, P. Mussio, and A. Piccinno, Software Environments for End-User Development and Tailoring, PsychNology Journal, vol.2, issue.1, pp.99-122, 2004.

R. Edwards, Changing places : Flexibility, lifelong learning, and a learning society, 1997.
DOI : 10.4324/9780203277454

M. Eisenberg, Programmable applications, ACM SIGCHI Bulletin, vol.27, issue.2, pp.68-83, 1995.
DOI : 10.1145/202511.202528

P. E. Ellström, B. Gustavsson, and S. Larsson, Livslångt lärande, 1996.

Y. Engeström, Learning by expanding: An activity-theoretical approach to developmental research, 1987.
DOI : 10.1017/CBO9781139814744

Y. Engeström, Expansive Learning at Work: Toward an activity theoretical reconceptualization, Journal of Education and Work, vol.65, issue.1, pp.133-156, 2001.
DOI : 10.1177/0741088397014004004

G. Fischer and A. Girgensohn, End-user modifiability in design environments, Proceedings of the SIGCHI conference on Human factors in computing systems Empowering people, CHI '90, pp.183-192, 1990.
DOI : 10.1145/97243.97272

G. Fischer, E. Giaccardi, Y. Ye, A. G. Sutcliffe, and N. Mehandjiev, Meta-design, Communications of the ACM, vol.47, issue.9, pp.33-37, 2004.
DOI : 10.1145/1015864.1015884

M. Gantt and B. Nardi, Gardeners and gurus, Proceedings of the SIGCHI conference on Human factors in computing systems , CHI '92, 1992.
DOI : 10.1145/142750.142767

J. Grudin, Interactive systems: bridging the gaps between developers and users, Computer, vol.24, issue.4, pp.59-69, 1991.
DOI : 10.1109/2.76263

J. Hollan, E. Hutchins, and D. Kirsh, Distributed cognition: toward a new foundation for human-computer interaction research, ACM Transactions on Computer-Human Interaction, vol.7, issue.2, pp.174-196, 2000.
DOI : 10.1145/353485.353487

V. Kaptelinin, Activity theory, CHI '97 extended abstracts on Human factors in computing systems looking to the future, CHI '97, pp.103-116, 1996.
DOI : 10.1145/1120212.1120321

K. Kuutti, Activity Theory as a potential framework for Human-Computer Interaction Research Context and Consciousness: Activity theory and human-computer interaction, pp.17-44, 1996.

J. Kaasbøll and L. Øgrim, Super-Users: Hackers, Management Hostages or Working Class Heroes? A Study of User Influence on Redesign in Distributed Organizations, Proceedings of the 17th Information Systems Research Seminar in Scandinavia (IRIS-17), pp.784-798, 1994.

J. E. Lave and . Wenger, Situated learning: Legitimate Peripheral Participation, 1991.
DOI : 10.1017/CBO9780511815355

W. E. Mackay, Patterns of sharing customizable software, Proceedings of the 1990 ACM conference on Computer-supported cooperative work , CSCW '90, pp.209-221, 1990.
DOI : 10.1145/99332.99356

A. Maclean, K. Carter, L. Lövstrand, and T. Moran, User-tailorable systems: pressing the issues with buttons, Proceedings of the SIGCHI conference on Human factors in computing systems Empowering people, CHI '90, pp.175-182, 1990.
DOI : 10.1145/97243.97271

A. Mørch, Evolving a Generic Application into a Domain-Oriented Design Environment, Scandinavian Journal of Information Systems, vol.8, issue.2, pp.63-90, 1996.

A. I. Mørch, Evolutionary Growth and Control in User Tailorable Systems, 2003.

A. I. Mørch, B. K. Engen, and H. H. Åsand, The workplace as a learning laboratory, Proceedings of the eighth conference on Participatory design Artful integration: interweaving media, materials and practices, PDC 04, pp.142-151, 2004.
DOI : 10.1145/1011870.1011888

B. Nardi, Studying Context: A Comparison of Activity Theory, Situated Action Models, and Distributed Cognition, Context and Consciousness, 1996.
URL : https://hal.archives-ouvertes.fr/hal-00696251

K. Nygaard, User Oriented Languages, Proceeding of Medical Informatics Europe, vol.84, pp.38-44, 1984.
DOI : 10.1007/978-3-642-93264-9_7

V. Pipek, J. Hinrichs, and V. Wulf, Sharing Expertise: Challenges for Technical Support, Sharing Expertise: Beyond Knowledge Management, pp.111-136, 2003.

S. L. Star and J. R. Griesemer, Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39, Social Studies of Science, vol.19, issue.3, pp.387-420, 1989.
DOI : 10.1177/030631289019003001

G. Stevens and V. Wulf, A new dimension in access control, Proceedings of the 2002 ACM conference on Computer supported cooperative work , CSCW '02, pp.196-205, 2002.
DOI : 10.1145/587078.587106

R. H. Trigg, T. P. Moran, and F. G. Halasz, Adaptability and Tailorability, 1987.
DOI : 10.1016/b978-0-444-70304-0.50117-5

O. Volkoff, D. M. Strong, and M. B. Elmes, Between a Rock and a Hard Place: Boundary Spanners in an ERP Implementation, Proceedings of the Americas Conference on Information Systems, pp.958-962, 2002.

E. Wenger, Communities of practice: learning, Meaning and Identity, 1998.
DOI : 10.1017/CBO9780511803932

J. Wertsch, Mind as Action, 1998.
DOI : 10.1093/acprof:oso/9780195117530.001.0001
URL : https://hal.archives-ouvertes.fr/hal-00696266

H. H. Åsand, A. Mørch, and S. Ludvigsen, Super users: A strategy for ICTintroduction, E-learning at Work, pp.131-147, 2004.