Introducing E-Learning in a Norwegian Service Company with Participatory Design and Evolutionary Prototyping Techniques

Anders I. Mørch 1 Bård Ketil Engen 1 Hege-René Hansen Åsand 1 Camilla Brynhildsen 1 Ida Tødenes 1
1 InterMedia
Abstract : Over a 2-year period, we have participated in the introduction of e-learning in a Norwegian service company, a gas station division of an oil company. This company has an advanced computer network infrastructure for communication and information sharing, but the primary task of the employees is serving customers. We identify some challenges to introducing e-learning in this kind of environment. A primary emphasis has been on using participatory design techniques during the planning stages and evolutionary prototyping during the implementation stages. We describe a conceptual framework for analysis that takes into account technological, pedagogical and organizational factors. The data we present include interview excerpts and video recorded images and it documents the planning, implementation, and preliminary use of a moderately successful e-learning pilot system. The paper provides new insight into the successful co-existence of old and new technologies and multiple information seeking strategies.
Keywords : e-learning
Document type :
Conference papers
Complete list of metadatas

Cited literature [34 references]  Display  Hide  Download
https://telearn.archives-ouvertes.fr/hal-00190295
Contributor : Jerome Zeiliger <>
Submitted on : Friday, November 23, 2007 - 8:39:45 AM
Last modification on : Wednesday, September 18, 2019 - 1:32:31 AM
Long-term archiving on : Monday, September 24, 2012 - 3:57:13 PM

File

Anders-Morch-2004.pdf
Files produced by the author(s)

Identifiers

  • HAL Id : hal-00190295, version 1

Collections

TELEARN | TICE | TEL

Citation

Anders I. Mørch, Bård Ketil Engen, Hege-René Hansen Åsand, Camilla Brynhildsen, Ida Tødenes. Introducing E-Learning in a Norwegian Service Company with Participatory Design and Evolutionary Prototyping Techniques. Conference on Workplace Learning (WL 2004), 25-27 November, 2004, 2004, Copenhagen, Denmark. pp.22. ⟨hal-00190295⟩

Export

BibTeX TEI DC DCterms EndNote

Share

Metrics

Record views

463

Files downloads

338

Contact

CCSD